/* =========================================================
   LIBRO DE RECLAMACIONES VIRTUAL
   Diseño: Institucional-Moderno · Paleta Perú
   ========================================================= */

:root {
  --rojo:        #C8102E;
  --rojo-dark:   #9e0c24;
  --rojo-light:  #fdf0f2;
  --oro:         #B8860B;
  --gris-bg:     #F4F5F7;
  --gris-border: #DDE1E9;
  --gris-text:   #5A6070;
  --gris-label:  #8892A4;
  --negro:       #1A1D23;
  --blanco:      #FFFFFF;
  --verde:       #1A7F4B;
  --verde-light: #EAF7F0;
  --shadow-sm:   0 2px 8px rgba(0,0,0,0.06);
  --shadow-md:   0 6px 24px rgba(0,0,0,0.10);
  --radius:      12px;
  --radius-sm:   8px;
  --font-display: 'Playfair Display', serif;
  --font-body:    'DM Sans', sans-serif;
  --transition:   0.2s ease;
}

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

html { scroll-behavior: smooth; }

body {
  font-family: var(--font-body);
  background: var(--gris-bg);
  color: var(--negro);
  font-size: 15px;
  line-height: 1.6;
  min-height: 100vh;
}

/* ─── HEADER ─────────────────────────────────────────── */
.site-header {
  background: var(--blanco);
  border-bottom: 3px solid var(--rojo);
  position: sticky;
  top: 0;
  z-index: 100;
  box-shadow: var(--shadow-sm);
}

.header-inner {
  max-width: 860px;
  margin: 0 auto;
  padding: 14px 24px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
}

.header-brand {
  display: flex;
  align-items: center;
  gap: 14px;
}

.libro-icon {
  font-size: 32px;
  line-height: 1;
}

.header-brand h1 {
  font-family: var(--font-display);
  font-size: 1.35rem;
  color: var(--negro);
  line-height: 1.1;
}

.header-sub {
  font-size: 0.72rem;
  color: var(--gris-label);
  letter-spacing: 0.04em;
  text-transform: uppercase;
  margin-top: 2px;
}

.indecopi-badge {
  background: var(--rojo);
  color: var(--blanco);
  font-size: 0.7rem;
  font-weight: 600;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  padding: 5px 10px;
  border-radius: 4px;
  white-space: nowrap;
}

/* ─── AVISO LEGAL BANNER ─────────────────────────────── */
.aviso-legal-banner {
  background: #FFF8E1;
  border-bottom: 2px solid #F0C040;
}

.aviso-inner {
  max-width: 860px;
  margin: 0 auto;
  padding: 12px 24px;
  display: flex;
  align-items: flex-start;
  gap: 12px;
  font-size: 0.82rem;
  color: #5A4A00;
}

.aviso-icon { font-size: 1.1rem; flex-shrink: 0; margin-top: 1px; }

/* ─── MAIN ───────────────────────────────────────────── */
.main-content {
  max-width: 860px;
  margin: 0 auto;
  padding: 32px 24px 60px;
  display: flex;
  flex-direction: column;
  gap: 20px;
}

/* ─── CARDS ──────────────────────────────────────────── */
.card {
  background: var(--blanco);
  border-radius: var(--radius);
  box-shadow: var(--shadow-sm);
  border: 1px solid var(--gris-border);
  padding: 28px 32px;
  animation: fadeUp 0.4s ease both;
}

.card--submit {
  border-top: 4px solid var(--rojo);
}

@keyframes fadeUp {
  from { opacity: 0; transform: translateY(16px); }
  to   { opacity: 1; transform: translateY(0); }
}

.card:nth-child(2) { animation-delay: 0.05s; }
.card:nth-child(3) { animation-delay: 0.10s; }
.card:nth-child(4) { animation-delay: 0.15s; }
.card:nth-child(5) { animation-delay: 0.20s; }

.card-header {
  display: flex;
  align-items: flex-start;
  gap: 16px;
  margin-bottom: 24px;
  padding-bottom: 18px;
  border-bottom: 1px solid var(--gris-border);
}

.step-num {
  background: var(--rojo);
  color: var(--blanco);
  font-family: var(--font-display);
  font-size: 1rem;
  font-style: italic;
  width: 38px;
  height: 38px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.card-header h2 {
  font-family: var(--font-display);
  font-size: 1.2rem;
  color: var(--negro);
}

.card-subtitle {
  font-size: 0.82rem;
  color: var(--gris-label);
  margin-top: 3px;
}

/* ─── PROVEEDOR ──────────────────────────────────────── */
.proveedor-card { background: var(--rojo-light); border-color: #e8c0c8; }
.proveedor-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px 20px;
}
.proveedor-item label {
  font-size: 0.72rem;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--gris-label);
  font-weight: 500;
  display: block;
  margin-bottom: 3px;
}
.proveedor-value {
  font-weight: 600;
  font-size: 0.95rem;
  color: var(--negro);
}
.proveedor-item--full { grid-column: 1 / -1; }

/* ─── FORM GRID ──────────────────────────────────────── */
.form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 18px 20px;
}

.field { display: flex; flex-direction: column; gap: 6px; }
.field--full { grid-column: 1 / -1; }

label {
  font-size: 0.82rem;
  font-weight: 500;
  color: var(--gris-text);
  letter-spacing: 0.02em;
}

.req { color: var(--rojo); font-weight: 700; }

input[type="text"],
input[type="email"],
input[type="tel"],
input[type="number"],
select,
textarea {
  font-family: var(--font-body);
  font-size: 0.92rem;
  padding: 10px 14px;
  border: 1.5px solid var(--gris-border);
  border-radius: var(--radius-sm);
  background: var(--blanco);
  color: var(--negro);
  transition: border-color var(--transition), box-shadow var(--transition);
  width: 100%;
  outline: none;
}

input:focus, select:focus, textarea:focus {
  border-color: var(--rojo);
  box-shadow: 0 0 0 3px rgba(200, 16, 46, 0.10);
}

input.error, select.error, textarea.error {
  border-color: var(--rojo);
  background: var(--rojo-light);
}

textarea { resize: vertical; min-height: 100px; }

.char-count {
  font-size: 0.72rem;
  color: var(--gris-label);
  text-align: right;
  margin-top: -4px;
}

.field-error {
  font-size: 0.75rem;
  color: var(--rojo);
  font-weight: 500;
  min-height: 14px;
  display: block;
}

/* ─── INPUT CON PREFIJO ──────────────────────────────── */
.input-prefix {
  display: flex;
  align-items: center;
  border: 1.5px solid var(--gris-border);
  border-radius: var(--radius-sm);
  overflow: hidden;
  transition: border-color var(--transition), box-shadow var(--transition);
}
.input-prefix:focus-within {
  border-color: var(--rojo);
  box-shadow: 0 0 0 3px rgba(200, 16, 46, 0.10);
}
.input-prefix span {
  background: var(--gris-bg);
  padding: 10px 12px;
  font-size: 0.85rem;
  color: var(--gris-label);
  font-weight: 600;
  border-right: 1px solid var(--gris-border);
  white-space: nowrap;
}
.input-prefix input {
  border: none;
  border-radius: 0;
  box-shadow: none;
}
.input-prefix input:focus { border: none; box-shadow: none; }

/* ─── RADIO CARDS (TIPO BIEN) ────────────────────────── */
.radio-group {
  display: flex;
  gap: 10px;
}

.radio-card {
  display: flex;
  align-items: center;
  gap: 8px;
  border: 1.5px solid var(--gris-border);
  border-radius: var(--radius-sm);
  padding: 10px 16px;
  cursor: pointer;
  transition: all var(--transition);
  font-size: 0.88rem;
  font-weight: 500;
  color: var(--gris-text);
  flex: 1;
  justify-content: center;
}

.radio-card:hover { border-color: var(--rojo); background: var(--rojo-light); }
.radio-card input[type="radio"] { accent-color: var(--rojo); }
.radio-card:has(input:checked) {
  border-color: var(--rojo);
  background: var(--rojo-light);
  color: var(--rojo);
  font-weight: 600;
}

/* ─── TIPO SELECTOR (QUEJA / RECLAMO) ───────────────── */
.tipo-selector {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}

.tipo-card {
  display: block;
  border: 2px solid var(--gris-border);
  border-radius: var(--radius);
  padding: 20px;
  cursor: pointer;
  transition: all var(--transition);
  position: relative;
}

.tipo-card:hover {
  border-color: var(--rojo);
  background: var(--rojo-light);
}

.tipo-card:has(input:checked) {
  border-color: var(--rojo);
  background: var(--rojo-light);
  box-shadow: 0 0 0 3px rgba(200, 16, 46, 0.12);
}

.tipo-card input[type="radio"] {
  position: absolute;
  top: 14px;
  right: 14px;
  accent-color: var(--rojo);
  width: 16px;
  height: 16px;
}

.tipo-icon { font-size: 1.8rem; margin-bottom: 8px; }

.tipo-card strong {
  display: block;
  font-size: 1rem;
  color: var(--negro);
  margin-bottom: 6px;
}

.tipo-card p {
  font-size: 0.78rem;
  color: var(--gris-text);
  line-height: 1.5;
}

/* ─── TOGGLE CHECKBOX ────────────────────────────────── */
.toggle-label {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  cursor: pointer;
  font-size: 0.85rem;
  color: var(--gris-text);
  font-weight: normal;
  user-select: none;
}

.toggle-label input[type="checkbox"] {
  width: 18px;
  height: 18px;
  accent-color: var(--rojo);
  flex-shrink: 0;
  margin-top: 1px;
  cursor: pointer;
}

.toggle-box { display: none; } /* reservado para estilos custom si se quiere */

/* ─── APODERADO SECTION ──────────────────────────────── */
.apoderado-section.hidden { display: none; }

.apoderado-inner {
  background: #FFF8E1;
  border: 1.5px solid #F0C040;
  border-radius: var(--radius-sm);
  padding: 18px 20px;
}

.apoderado-titulo {
  font-size: 0.88rem;
  font-weight: 600;
  color: #5A4A00;
  margin-bottom: 14px;
}

/* ─── INFO BOX EMAIL ─────────────────────────────────── */
.info-email {
  background: #EAF4FF;
  border: 1px solid #B3D4F5;
  border-radius: var(--radius-sm);
  padding: 12px 16px;
  font-size: 0.82rem;
  color: #1A4A7A;
  display: flex;
  align-items: center;
  gap: 10px;
}
.info-icon { font-size: 1.1rem; flex-shrink: 0; }

/* ─── PRIVACIDAD ─────────────────────────────────────── */
.privacy-label { font-size: 0.85rem; }
.link-politica { color: var(--rojo); text-decoration: underline; }

/* ─── BOTÓN ENVIAR ───────────────────────────────────── */
.submit-area {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 12px;
}

.btn-enviar {
  display: flex;
  align-items: center;
  gap: 10px;
  background: var(--rojo);
  color: var(--blanco);
  border: none;
  border-radius: var(--radius-sm);
  padding: 15px 40px;
  font-family: var(--font-body);
  font-size: 1rem;
  font-weight: 600;
  cursor: pointer;
  transition: background var(--transition), transform var(--transition), box-shadow var(--transition);
  box-shadow: 0 4px 14px rgba(200, 16, 46, 0.30);
  letter-spacing: 0.02em;
}

.btn-enviar:hover {
  background: var(--rojo-dark);
  transform: translateY(-1px);
  box-shadow: 0 6px 20px rgba(200, 16, 46, 0.40);
}

.btn-enviar:active { transform: translateY(0); }

.btn-enviar:disabled {
  background: #ccc;
  cursor: not-allowed;
  box-shadow: none;
  transform: none;
}

.btn-icon { font-size: 1.1rem; transition: transform var(--transition); }
.btn-enviar:hover .btn-icon { transform: translateX(3px); }

.submit-note {
  font-size: 0.74rem;
  color: var(--gris-label);
  text-align: center;
}

/* ─── SUCCESS PANEL ──────────────────────────────────── */
.success-panel {
  background: var(--blanco);
  border-radius: var(--radius);
  box-shadow: var(--shadow-md);
  border: 2px solid var(--verde);
  padding: 48px 32px;
  text-align: center;
  animation: fadeUp 0.5s ease;
}

.success-panel.hidden { display: none; }

.success-check {
  width: 64px;
  height: 64px;
  background: var(--verde);
  color: var(--blanco);
  border-radius: 50%;
  font-size: 2rem;
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 20px;
  animation: scaleIn 0.4s ease;
}

@keyframes scaleIn {
  from { transform: scale(0); opacity: 0; }
  to   { transform: scale(1); opacity: 1; }
}

.success-panel h2 {
  font-family: var(--font-display);
  font-size: 1.8rem;
  color: var(--verde);
  margin-bottom: 8px;
}

.correlativo-display {
  display: inline-block;
  background: var(--negro);
  color: var(--blanco);
  font-family: 'Courier New', monospace;
  font-size: 1.6rem;
  font-weight: 700;
  letter-spacing: 0.12em;
  padding: 10px 28px;
  border-radius: var(--radius-sm);
  margin: 12px 0 16px;
}

.success-detail {
  color: var(--gris-text);
  font-size: 0.9rem;
  margin-bottom: 28px;
}

.btn-volver {
  display: inline-block;
  background: var(--negro);
  color: var(--blanco);
  padding: 11px 28px;
  border-radius: var(--radius-sm);
  text-decoration: none;
  font-weight: 600;
  font-size: 0.9rem;
  transition: background var(--transition);
}

.btn-volver:hover { background: #333; }

/* ─── FOOTER ─────────────────────────────────────────── */
.site-footer {
  background: var(--negro);
  color: rgba(255,255,255,0.7);
  padding: 28px 24px;
  margin-top: 20px;
}

.footer-inner {
  max-width: 860px;
  margin: 0 auto;
  display: flex;
  align-items: flex-start;
  gap: 24px;
  flex-wrap: wrap;
}

.footer-seal {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  flex-shrink: 0;
}

.seal-icon { font-size: 2rem; }

.footer-seal strong {
  display: block;
  color: var(--blanco);
  font-size: 0.9rem;
  margin-bottom: 2px;
}

.footer-seal span {
  font-size: 0.74rem;
  display: block;
  color: rgba(255,255,255,0.5);
}

.footer-text {
  font-size: 0.76rem;
  line-height: 1.7;
}

.footer-text a {
  color: #F0C040;
  text-decoration: none;
}

.footer-text a:hover { text-decoration: underline; }

/* ─── RESPONSIVE ─────────────────────────────────────── */
@media (max-width: 680px) {
  .header-inner { gap: 10px; }
  .header-brand h1 { font-size: 1.1rem; }
  .indecopi-badge { display: none; }
  
  .card { padding: 20px 16px; }
  
  .form-grid { grid-template-columns: 1fr; }
  .field--full { grid-column: 1; }
  
  .proveedor-grid { grid-template-columns: 1fr; }
  .proveedor-item--full { grid-column: 1; }
  
  .tipo-selector { grid-template-columns: 1fr; }
  
  .radio-group { flex-direction: column; }
  
  .btn-enviar { width: 100%; justify-content: center; }
  
  .footer-inner { flex-direction: column; }
}

/* ─── RECAPTCHA ──────────────────────────────────────────── */
.recaptcha-wrap {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 6px;
}

@media (max-width: 400px) {
  .g-recaptcha { transform: scale(0.88); transform-origin: left top; }
}

/* ─── LOADING STATE ──────────────────────────────────── */
.btn-enviar.loading {
  pointer-events: none;
  opacity: 0.8;
}

.btn-enviar.loading .btn-text::after {
  content: '...';
  animation: dots 1.2s steps(3, end) infinite;
}

@keyframes dots {
  0%, 20%  { content: '   '; }
  40%      { content: '.  '; }
  60%      { content: '.. '; }
  80%, 100%{ content: '...'; }
}